General Terms and Conditions 2018-08-08T08:57:13+00:00

GENERAL TERMS AND CONDITIONS

On the elgrifo.com web site you may carry out the payment of guided visit reservations and purchase any item of the online shop with your credit card.

El Grifo informs the holders of the credit cards that the Company is responsible for the transactions carried out on this web site.

SECURITY

The web site uses generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access. To achieve these ends the user accepts that the provider obtains data for the purposes of the corresponding authentication of the access controls.

Any purchasing process or any other process in which personal data are to be entered will always be transferred by a secure communication protocol (HTTPS://) so that no third parties have Access to the electronically transferred information.

CANCELLATION OF A SERVICE, PROCESS OR PRODUCT

A service, process or product may only be cancelled if it has not yet been processed and invoiced. In order to cancel a service, a process or a product you only need to send us an email providing us with the registration number you wish to cancel.

Such procedure may only be carried out in writing.

RETURN OF A SERVICE, A PROCESS OR A PRODUCT

For those returnable products, the customer must check, at the moment of delivery, that the product is according to specifications. Otherwise, the product must be rejected at the moment of receiving it.

RETURN POLICY MISUSE

Those customers who request many returns or on a repetitive basis may be banned from the use of the online services. The violation of the terms of use of a product may be cause of rejection when requesting a return for such product.

You may contact us by calling (+34) 928 524 036 or (+34) 928 524 051 or by sending an email to malvasia@elgrifo.com and alquitara@elgrifo.com.

Guided visits reservations

* The reservation will not be confirmed until our reservation department sends you a confirmation email. In the event the visit is not available as it is fully booked, you will be informed of any other possible dates or times available.

Uso de cookies

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